Dispute resolution methods


Types of disputes we can resolve

Dispute resolution methods

We strongly encourage parties to use facilitation or mediation. The vast majority of disputes handled by the Agency are resolved through these quick and less adversarial methods.

We also offer adjudication, as well as arbitration services for certain types of disputes.

Overview and FAQs


An Agency case officer assesses the issue and leads an informal exchange between the parties, usually by phone or email.


An Agency mediator helps parties resolve their differences through negotiation (face-to-face, video conference or by teleconference).


An arbitrator reviews the facts (or final offers) submitted by the parties.


A panel of one or more Agency Members will consider the written arguments and evidence from each party.

Check the status of a case