If you are affected by Lynx Air's cessation of air operations, the Canadian Transportation Agency (CTA) suggests the following:

  • Passengers who are stranded or who have purchased a ticket for future travel with Lynx Air should contact their travel agent or transportation provider as soon as possible to see if it is possible to make alternative arrangements. If not, they may need to secure their own alternative travel arrangements.
  • For passengers that have outstanding complaints about Lynx Air filed with the CTA, or that wish to file a complaint against this air carrier: As a result of a court order by the Court of King’s Bench of Alberta on Feb. 22, 2024, all proceedings, including complaints filed with the CTA, against Lynx Air are stayed and suspended pending further order of the Court.
  • Passengers who paid for their tickets by credit card should contact their credit card company to see what they are eligible for.
  • If travel insurance was purchased, passengers should contact the insurance company to see if their coverage includes such circumstances.
  • If passengers purchased their travel arrangements from a travel agent that is registered in Ontario, Quebec or British Columbia, they may be eligible for a refund from the provincial government authorities responsible for travel. Those authorities are the following:


Travel Industry Council of Ontario (TICO)
Tel.: 1-888-451-8426
Email: tico@tico.ca



Office de la protection du consommateur
Tel.: 1-888-672-2556


British Columbia

Consumer Protection BC
Tel.: 1-888-564-9963

Start a complaint


Date modified: