Publications

Displaying 11 - 20 of 232 publications
Future-Oriented Statement of Operations (Unaudited) For the year ending March 31   Forecast Results 2020- 21 Planned Results 2021- 22 Expenses...
Alternate formats available PDF - Audio - ASL - LSQ Introduction ASL version of this chapter  ...
2021-02-11 | Resource Tool
Alternate format available PDF Message From the Chair and Chief Executive Officer The 2020-21 reporting year that is...
Read the pdf (392 KB) Listen to the audio version using the Readspeaker audio player located before the...
2021-01-22 | Guides
I. Purpose This is a guide explaining passenger rights and airline obligations during a tarmac delay. These apply to flights to, from and within Canada,...
2021-01-22 | Guides
1. Purpose This is a guide explaining the types and categories of flight disruption included in the Air Passenger Protection Regulations. These...
2021-01-22 | Guides
1. Introduction This is a guide explaining passenger rights and airline obligations in the event a passenger is denied boarding. These apply to flights...
2021-01-22 | Guides
1. Introduction This is a guide explaining passenger rights and airline obligations if there is a flight delay or cancellation. These...
2021-01-22 | Guides