Enforcement actions taken by the CTA’s enforcement officers

Statistics

  2022-2023 (year to date) 2021-2022 2020-2021 2019-2020 2018-2019
Notice of Violation - with Administrative Monetary PenaltyNote 1 7 11 6 12 16
Notice of Violation – with Warning Note 2 0 0 2 0 N/A
Total number of violations found Note 1Note 3 20 831 23 134 49
Cautionary Notice Note 4 3 56 49 7 N/A
Formal warnings – discontinued Note 5 N/A N/A N/A 9 63
Total amount of Administrative Monetary Penalties Note 1Note 3 $45,350 $253,975 $54,500 $504,500 $180,000

List of enforcement actions

This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.

Displaying 1 - 10 of 409 actions.
Carrier Contravention Date of Issuance Penalty
Calm Air International

(A) On or about April 27, 2022, Calm Air International LP advertised the price of an air service on the website calmair.com and in an email sent from social@calmair.com without including in the advertisement the total price that must be paid to the advertiser to obtain the air service, thereby contravening paragraph 28(1)(a) of the APPR. $2,500.00

(B) On or about April 27, 2022, Calm Air International LP advertised the price of an air service on the website calmair.com and in an email sent from social@calmair.com without including in the advertisement the point of origin and point of destination of the service, thereby contravening paragraph 28(1)(b) of the APPR. $2,500.00

2022-09-12 Monetary penalty
$5,000
Flair Airlines Ltd.

(A) On or about August 19, 2021, when Flight F8306 was cancelled for reasons within Flair Airlines Ltd.'s control but required for safety purposes, Flair Airlines Ltd. failed to provide, free of charge, food and drink in reasonable quantities to 4 passengers who waited two hours after the departure time that is indicated on their original ticket, thereby contravening paragraph 14(1)(a) of the Air Passenger Protection Regulations. $400.00

(B) On or about August 19, 2021, when Flight F8306 was cancelled for reasons within Flair Airlines Ltd.'s control but required for safety purposes, Flair Airlines Ltd. failed to offer, free of charge, hotel or other comparable accommodation that was reasonable, as well as transportation to the hotel or other accommodation and back to the airport, to 4 passengers who were required to wait overnight for a flight reserved as part of alternate travel arrangements, thereby contravening subsection 14(2) of the Air Passenger Protection Regulations. $1,000.00

(C) On or about August 23, 2021, when Flight F8824 was cancelled for reasons within Flair Airlines Ltd.'s control but required for safety purposes, Flair Airlines Ltd. failed to provide, free of charge, food and drink in reasonable quantities to 4 passengers who waited two hours after the departure time that is indicated on their original ticket, thereby contravening paragraph 14(1)(a) of the Air Passenger Protection Regulations. $400.00

(D) On or about August 23, 2021, when Flight F8824 was cancelled for reasons within Flair Airlines Ltd.'s control but required for safety purposes, Flair Airlines Ltd. failed to offer, free of charge, hotel or other comparable accommodation that was reasonable, as well as transportation to the hotel or other accommodation and back to the airport, to 5 passengers who were required to wait overnight for a flight reserved as part of alternate travel arrangements, thereby contravening subsection 14(2) of the Air Passenger Protection Regulations. $1,250.00

(E) On or about August 23, 2021, when Flight F8828 was cancelled for reasons within Flair Airlines Ltd.'s control but required for safety purposes, Flair Airlines Ltd. failed to provide, free of charge, food and drink in reasonable quantities to 4 passengers who waited two hours after the departure time that is indicated on their original ticket, thereby contravening paragraph 14(1)(a) of the Air Passenger Protection Regulations. $400.00

(F) On or about August 23, 2021, when Flight F8828 was cancelled for reasons within Flair Airlines Ltd.'s control but required for safety purposes, Flair Airlines Ltd. failed to offer, free of charge, hotel or other comparable accommodation that was reasonable, as well as transportation to the hotel or other accommodation and back to the airport, to 4 passengers who were required to wait overnight for a flight reserved as part of alternate travel arrangements, thereby contravening subsection 14(2) of the Air Passenger Protection Regulations. $1,000.00

2022-07-28 Monetary penalty
$4,450
London Air Services Ltd.

(A) On or about February 26, 2022, London Air Services Ltd. operated an international passenger charter without first obtaining the required charter permit or instead providing prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations.

2022-06-28 Monetary penalty
$1,500
Flair Airlines Ltd.

(A) On or about April 27, 2022, Flair Airlines Ltd. advertised the price of an air service on the website flyflair.com without including in the advertisement the name and amount of each tax, fee or charge relating to the air service that is a third party charge, thereby contravening paragraph 28(1)(d) of the APPR. $500.00

(B) On or about April 27, 2022, Flair Airlines Ltd. advertised the price of an air service on the website flyflair.com without including in the advertisement the total price or range of total prices for each optional incidental service offered for which a fee or charge is payable, thereby contravening paragraph 28(1)(e) of the APPR. $500.00

(C) On or about April 27, 2022, Flair Airlines Ltd. advertised the price of an air service on the website flyflair.com without setting out all third party charges under the heading “Taxes, Fees and Charges”, thereby contravening subsection 28(2) of the APPR. $1,000.00

2022-05-25 Monetary penalty
$2,000
Jet Select LLC

(A) On or about October 3, 2021, Jet Select LLC, a non-Canadian air carrier, operated a non-scheduled international service pursuant to paragraph 5(3)(b) of the ATR using an aircraft bearing registration N338JE from Vancouver, Canada (CYVR) to Van Nuys, California, USA (KVNY) without first filing with the Agency, in respect of the service to be provided or being provided, a valid certificate of insurance in the prescribed form set out in Schedule I of the ATR, thereby contravening subsection 8(1) of the Air Transportation Regulations.

(B) On or about October 13, 2021, Jet Select LLC, a non-Canadian air carrier, operated a non-scheduled international service pursuant to paragraph 5(3)(b) of the ATR using an aircraft bearing registration N338JE from Miami, Florida, USA (KOPF) to Toronto, Canada (CYYZ) without first filing with the Agency, in respect of the service to be provided or being provided, a valid certificate of insurance in the prescribed form set out in Schedule I of the ATR, thereby contravening subsection 8(1) of the Air Transportation Regulations.

(C) On or about December 27, 2021, Jet Select LLC, a non-Canadian air carrier, operated a non-scheduled international service pursuant to paragraph 5(3)(b) of the ATR using an aircraft bearing registration N338JE from Montreal, Canada (CYUL) to Boca Raton, Florida, USA (KBCT) without first filing with the Agency, in respect of the service to be provided or being provided, a valid certificate of insurance in the prescribed form set out in Schedule I of the ATR, thereby contravening subsection 8(1) of the Air Transportation Regulations.

2022-04-26 Monetary penalty
$2,400
WestJet

(A) On or about January 06, 2022, WestJet failed to provide the reason for the delay, cancellation, or denial of boarding to affected passengers (VZRVNP) thereby contravening paragraph 13(1)a of the Air Passenger Protection Regulations.

(B) On or about December 31, 2021, WestJet failed to provide the reason for the delay, cancellation, or denial of boarding to affected passengers (DNMZBO) thereby contravening paragraph 13(1)a of the Air Passenger Protection Regulations.

(C) On or about January 09, 2022, WestJet failed to provide the reason for the delay, cancellation, or denial of boarding to affected passengers (SWDSYE) thereby contravening paragraph 13(1)a of the Air Passenger Protection Regulations.

(D) On or about January 08, 2022, WestJet failed to provide the reason for the delay, cancellation, or denial of boarding to affected passengers (QQOSEB) thereby contravening paragraph 13(1)a of the Air Passenger Protection Regulations.

(E) On or about January 09, 2022, WestJet failed to provide the reason for the delay, cancellation, or denial of boarding to affected passengers (FEIRAL) thereby contravening paragraph 13(1)a of the Air Passenger Protection Regulations.

(F) On or about December 31, 2022, WestJet failed to provide the reason for the delay, cancellation, or denial of boarding to affected passengers (GHWIFS) thereby contravening paragraph 13(1)a of the Air Passenger Protection Regulations.

(G) On or about December 31, 2021, WestJet failed to provide the reason for the delay, cancellation, or denial of boarding to affected passengers (APIDDX) thereby contravening paragraph 13(1)a of the Air Passenger Protection Regulations.

(H) On or about January 06, 2022, WestJet failed to provide the reason for the delay, cancellation, or denial of boarding to affected passengers (XRGPYM) thereby contravening paragraph 13(1)a of the Air Passenger Protection Regulations.

2022-04-11 Monetary penalty
$20,000
Sea to Sky Air, Inc. carrying on business as Flying Zebra

(A) On or about May 27, 2021, Sea to Sky Air, Inc. carrying on business as Flying Zebra operated an air service using an aircraft bearing registration N245PE from Toronto, Canada (CYYZ) to Hyannis, MA, USA (KHYA) without holding a licence issued under Part II of the Canada Transportation Act thereby contravening section 57 of the Canada Transportation Act. ($4,000)

(B) On or about May 28, 2021, Sea to Sky Air, Inc. carrying on business as Flying Zebra operated an air service using an aircraft bearing registration N245PE from East Hampton, NY, USA (KHTO) to Toronto, Canada (CYYZ) without holding a licence issued under Part II of the Canada Transportation Act thereby contravening section 57 of the Canada Transportation Act. ($4,000)

(C) On or about June 5, 2021, Sea to Sky Air, Inc. carrying on business as Flying Zebra operated an air service using an aircraft bearing registration N245PE from Toronto, Canada (CYYZ) to Hyannis, MA, USA (KHYA) without holding a licence issued under Part II of the Canada Transportation Act thereby contravening section 57 of the Canada Transportation Act. ($4,000)

(D) On or about June 6, 2021, Sea to Sky Air, Inc. carrying on business as Flying Zebra operated an air service using an aircraft bearing registration N245PE from Fredericton, Canada (CYFC) to Teterboro, NJ, USA (KTEB) without holding a licence issued under Part II of the Canada Transportation Act thereby contravening section 57 of the Canada Transportation Act. ($4,000)

(E) On or about June 15, 2021, Sea to Sky Air, Inc. carrying on business as Flying Zebra operated an air service using an aircraft bearing registration N408FZ from White Plains, NY, USA (KHPN) to Fredericton, Canada (CYFC) via Montreal, Canada (CYUL) without holding a licence issued under Part II of the Canada Transportation Act thereby contravening section 57 of the Canada Transportation Act. ($4,000)

2022-04-11 Monetary penalty
$10,000
Partner Jet Inc.

(A) On or about April 26, 2021, Partner Jet Inc. operated an international passenger charter without first obtaining the required charter permit or instead providing prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations. 

2022-03-30 Monetary penalty
$1,000
Chartright Air Inc

(A) On or about November 15, 2021, Chartright Air Inc. operated an international passenger charter, using an aircraft bearing registration C-FFBE from Toronto, Ontario (CYYZ) to Providenciales, Turks and Caicos (MBPV) without first obtaining the required charter permit or instead providing prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations.

(B) On or about November 19, 2021, Chartright Air Inc. operated an international passenger charter, using an aircraft bearing registration C-FGCV from Hamilton, Bermuda (TXKF) to Toronto, Canada (CYYZ) without first obtaining the required charter permit or instead providing prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations.

(C) On or about November 26, 2021, Chartright Air Inc. operated an international passenger charter, using an aircraft bearing registration C-GWPB from Toronto, Canada (CYYZ) to Grand Cayman, Cayman Islands (MWCR) without first obtaining the required charter permit or instead providing prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations.

(D) On or about November 26, 2021, Chartright Air Inc. operated an international passenger charter, using an aircraft bearing registration C-GWPB from Grand Cayman, Cayman Islands (MWCR) to Toronto, Canada (CYYZ) without first obtaining the required charter permit or instead providing prior written notification to the Agency, thereby contravening section 21 of the Air Transportation Regulations.

2022-03-29 Monetary penalty
$4,000
Qatar Airways Group

(A) On or about January 28, 2022, Qatar Airways Group (Q.C.S.C.) advertised the price of an air service on the website www.qatarairways.com without setting out all third party charges under the heading “Taxes, Fees and Charges”, thereby contravening subsection 28(2) of the APPR.

(B) On or about January 28, 2022, Qatar Airways Group (Q.C.S.C.) made reference to an air transportation charge in an advertisement on the website www.qatarairways.com without setting the charge out under the heading “Air Transportation Charges”, thereby contravening subsection 28(3) of the APPR.

(C) On or about January 28, 2022, Qatar Airways Group (Q.C.S.C.) provided information in an advertisement in a manner that could interfere with the ability of anyone to readily determine the total price that must be paid for an optional incidental service on the website www.qatarairways.com, thereby contravening section 29 of the APPR.

2022-03-01 Monetary penalty
$2,000