Enforcement actions taken by the CTA’s enforcement officers

Statistics

  2021-2022 (year to date) 2020-2021 2019-2020 2018-2019 2017-2018
Notice of Violation - with Administrative Monetary PenaltyNote 1 4 6 12 16 28
Notice of Violation – with Warning Note 2 0 2 0 N/A N/A
Total number of violations found Note 1Note 3 813 23 134 49 63
Cautionary Notice Note 4 22 49 7 N/A N/A
Formal warnings – discontinued Note 5 N/A N/A 9 63 56
Total amount of Administrative Monetary Penalties Note 1Note 3 $220,725 $54,500 $504,500 $180,000 $550,750

List of enforcement actions

This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.

Displaying 21 - 30 of 394 actions.
Carrier Contravention Date of Issuance Penalty
Air Canada

(A) On or about July 22, 2019 at Halifax Stanfield International Airport, Air Canada operated a flight from Halifax, Nova Scotia, Canada without displaying in a visible manner at Self-Service Machines, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

(B) On or about July 23, 2019 at Halifax Stanfield International Airport, Air Canada operated a flight from Halifax, Nova Scotia, Canada without displaying in a visible manner at Boarding Gates no.14, for flight no.AC8876 and no. 2 for flight no.AC7758, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

(C) On or about July 23, 2019 at Calgary International Airport, Air Canada operated a flight from Calgary, Alberta, Canada; without displaying in a visible manner at Self-Service Machines, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

(D) On or about July 30, 2019 at Edmonton International Airport, Air Canada operated a flight from Edmonton, Alberta, Canada without displaying in a visible manner at Boarding Gates no.68 for flight no.AC358 and no.50 for flight no. AC241, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

(E) On or about August 7, 2019 at Québec City Jean Lesage International Airport, Air Canada operated a flight from Québec City, Québec, Canada; without displaying in a visible manner at Self-Service Machines, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

2019-08-27 Monetary penalty
$12,500
Porter Airlines Inc.

Note : the Transportation Appeal Tribunal of Canada dismissed the penalty of $2,500 assessed against Porter Airlines Inc. in relation to the contravention respecting the operation of a flight out of the Halifax Stanfield International Airport on or about July 22, 2019.

Date of revision : April 29, 2021

A) On or about August 7, 2019 at Québec City Jean Lesage International Airport (CYQB), Porter Airlines Inc. operated a flight from Québec City Airport, Québec, Canada without displaying in a visible manner at check-in counter a notice containing the following text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

B) On or about August 7, 2019 at Québec City Jean Lesage International Airport (CYQB) Porter Airlines Inc. operated a flight from Québec City Airport, Québec, Canada without displaying in a visible manner at a boarding gate a notice containing the following text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

2019-08-27 Monetary penalty
$5,000
Air Transat A.T. Inc.

Note : the violations dated July 23, 2019 and August 7, 2019 were withdrawn.

Date of revision : May 06, 2021

A) On or about July 25, 2019 at Calgary International Airport, Air Transat A.T. Inc. operated a flight from Calgary, Alberta, Canada without displaying in a visible manner at Boarding Gate no. B32, for flight no. TS125, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger Protection Regulations. $2500

2019-08-27 Monetary penalty
$2,500
Avemex S.A. DE C.V. - Notice of Violation withdrawn

Note : this Notice of Violation was withdrawn on May 6, 2021.

Date of revision : May 6, 2021

2019-07-02 $0
Airspan Helicopters Ltd.

Warning for violation of subsection 67(3) of the Canada Transportation Act

Results of a recent periodic carrier inspection conducted on May 2, 2019, by a designated enforcement officer of the Canadian Transportation Agency indicate that Airspan Helicopters Ltd. was in contravention of subsection 67(3) of the Canada Transportation Act.

2019-05-16 Formal warning
JDR Pacific Ventures Ltd.

Warning for violation of subsection 67(3) of the Canada Transportation Act

Results of a recent periodic carrier inspection conducted on April 25, 2019, by a designated enforcement officer of the Canadian Transportation Agency indicate that JDR Pacific Ventures Ltd. was in contravention of subsection 67(3) of the Canada Transportation Act.

2019-05-15 Formal warning
Air Transat A.T. Inc.

Results of an inspection conducted by a designated enforcement officer of the Canadian Transportation Agency (Agency) indicate that Air Transat A.T. Inc carrying on business as Air Transat was, on or about February 20, 2019, in contravention of subsection 67(2) of the Canada Transportation Act in that it published a domestic tariff not including prescribed information, and subsection 110(4) of the Air Transportation Regulations in that it indicated on the travel documents and electronic documents provided to passengers a limit of liability respecting baggage other than the one set out in the tariff filed with the Agency.

2019-05-08 Formal warning
Yellowknife Airport

Warning for violation of sections 8, 9 and 11 of the Personnel Training for the Assistance of Persons with Disabilities Regulations

Results of recent periodic facility inspection conducted on March 26, 2019, by a designated enforcement officer of the Canadian Transportation Agency indicate that the Yellowknife Airport is in contravention of sections 8, 9 and 11 of the Personnel Training for the Assistance of Persons with Disabilities Regulations by failing to ensure that all employees and contractors receive the required training within established time limits as well as failing to keep available for inspection a copy of its current training program.

2019-05-01 Formal warning
I.M.P. Group Limited (Execaire)

Results of a periodic carrier inspection on January 29, 2019, by a designated enforcement officer of the Canadian Transportation Agency (Agency) indicate that I.M.P. Group Limited, Execaire, a Division of I.M.P. Group Limited (Execaire) failed to provide public disclosure notification to passengers contrary to paragraph 8.5(1) of the Air Transportation Regulations.

2019-04-29 Formal warning
K.L.M. Royal Dutch Airlines

Warning for violation of section 116.1 of the Air Transportation Regulations

Results of a compliance verification conducted by a designated enforcement officer of the Canadian Transportation Agency indicate that K.L.M. Royal Dutch Airlines is in contravention of section 116.1 of the Air Transportation Regulations by not displaying their terms and conditions of carriage (tariffs) on their Web site klm.com/travel/ca_en.

2019-04-17 Formal warning