Enforcement actions taken by the CTA’s enforcement officers

Statistics

  2021-2022 (year to date) 2020-2021 2019-2020 2018-2019 2017-2018
Notice of Violation - with Administrative Monetary PenaltyNote 1 4 6 12 16 28
Notice of Violation – with Warning Note 2 0 2 0 N/A N/A
Total number of violations found Note 1Note 3 813 23 134 49 63
Cautionary Notice Note 4 22 49 7 N/A N/A
Formal warnings – discontinued Note 5 N/A N/A 9 63 56
Total amount of Administrative Monetary Penalties Note 1Note 3 $220,725 $54,500 $504,500 $180,000 $550,750

List of enforcement actions

This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.

Displaying 31 - 40 of 394 actions.
Carrier Contravention Date of Issuance Penalty
VIA Rail Canada Inc.

Re: Warning following alleged violations of the Personnel Training for the Assistance of Persons with Disabilities Regulations

Results of an inspection conducted by a designated enforcement officer of the Canadian Transportation Agency indicate that VIA Rail Canada Inc. is in contravention of sections 4 and 9 of the Personnel Training for the Assistance of Persons with Disabilities by failing to ensure, on the one hand, that Hertz Canada Ltd. employees who are working at the service counter located at the Vancouver station and may be required to interact with the public or to make decisions in respect of the carriage of persons with disabilities receive a level of training appropriate to the requirements of their function and, on the other hand, that call centre employees are regularly taking refresher courses appropriate to the requirements of their function.

2019-04-10 Formal warning
Helijet International Inc.

Warning for violation of paragraph 67(1)(a) and subsection 67(3) of the Canada Transportation Act and section 11 of the Personnel Training for the Assistance of Persons with Disabilities Regulations

Results of a recent p eriodic carrier i nspection conducted on February 28, 2019, by a designated e nforcement officer of the Canadian Transportation Agency indicate that Helijet International Inc. is in contravention of paragraph 67(1)(a) and subsection 67(3) of the Canada Transportation Act and section 11 of the Personnel Training for the Assistance of Persons with Disabilities Regulations.

2019-04-08 Formal warning
Sunwing Airlines Inc.

Note : The scope of the Notice of Violation dated April 8, 2019 has been revised.

Date of revision : August 9, 2021

Sunwing Airlines Inc. - List of violations

2019-04-08 Monetary penalty
$419,000
Sierra Helicopters Ltd.

Warning for violation of paragraph 67(1)(a) and subsection 67(3) of the Canada Transportation Act

Results of a recent p eriodic c arrier i nspection conducted on March 12, 2019, by a d esignated e nforcement o fficer of the Canadian Transportation Agency indicate that Sierra Helicopters Ltd. is in contravention of paragraph 67(1)(a) and subsection 67(3) of the Canada Transportation Act.

2019-04-02 Formal warning
Chrono Aviation Inc.

Note : The Transportation Appeal Tribunal of Canada has reduced, from $10,000 to $5,000, the penalty assessed against Chrono Aviation Inc. in relation to the contraventions issued for publicly offering for sale in Canada, by way of its website, an air service without holding the required licence issued under the Canada Transportation Act in respect of that service.

Date of revision : August 9, 2021

A) On or about October 2, 2018, Chrono Aviation inc publicly offered for sale, in Canada, by way of its website, an air service without holding the required licence issued under the Canada Transportation Act in respect of that service, contravening section 59 of the Canada Transportation Act, S.C., 1996, c. 10, as amended.

(B) On or about October 25, 2018, Chrono Aviation inc publicly offered for sale, in Canada, via an advertisement placed in the 2018/2019 edition of the Quebec Mining Review magazine, an air service without holding the required licence issued under the Canada Transportation Act in respect of that service, contravening section 59 of the Canada Transportation Act, S.C., 1996, c. 10, as amended.

2019-03-22 Monetary penalty
$5,000
Central Mountain Air Ltd.

RE: Warning for violation of paragraph 67(1)(a) of the Canada Transportation Act

Results of a recent compliance verification conducted at Vancouver Airport South Terminal on March 8, 2019, by a designated enforcement officer of the Canadian Transportation Agency indicate that Central Mountain Air Ltd. is in contravention of the following section of the Canada Transportation Act: Paragraph 67(1)(a) – Tariffs to be made public.

2019-03-11 Formal warning
Powell River Airport

Warning for violations pursuant to the Personnel Training for the Assistance of Persons with Disabilities Regulations

Results of a recent periodic facility inspection conducted on March 7, 2019, by a designated enforcement officer of the Canadian Transportation Agency indicate that Powell River Airport is in contravention of the sections 8 and 11 of the Personnel Training for the Assistance of Persons with Disabilities Regulations

2019-03-11 Formal warning
Lufthansa

Results of a compliance verification conducted by a designated enforcement officer of the Canadian Transportation Agency indicate that Deutsche Lufthansa Aktiengesellschaft (Lufthansa German Airlines) is in contravention of paragraph 135.8(1)(b) and subsection 135.8(3) of the Air Transportation Regulations. This compliance verification relates to an advertisement on the website theweathernetwork.com and the booking engine on the website lufthansa.com/ca/en.

2019-03-07 Formal warning
Air China Limited

(A) On or about September 20, 2018, Air China advertised the price of an air service on its website airchina.ca without setting out all third party charges under the heading "Taxes, fees and Charges"  thereby contravening subsection 135.8(2) of the Air Transportation Regulations.

2019-03-07 Monetary penalty
$2,500
Deutsche Lufthansa Aktiengesellschaft (Lufthansa German Airlines)

(A) On or about December 12, 2018, Lufthansa German Airlines advertised the price of an air service on its Canadian website lufthansa.com/ca without setting out all third party charges under the heading "Taxes, fees and Charges"  thereby contravening subsection 135.8(2) of the Air Transportation Regulations.

Administrative Monetary Penalty: $2500

(B) On or about December 12, 2018, Lufthansa German Airlines set out an air transportation charge in an advertisement on its Canadian website lufthansa.com/ca as if it were a third party charge thereby contravening section 135.91 of the Air Transportation Regulations.

Administrative Monetary Penalty: $2500

2019-03-06 Monetary penalty
$5,000