# Enforcement actions taken by the CTA’s enforcement officers

## Statistics

2021-2022 (year to date) 2020-2021 2019-2020 2018-2019 2017-2018
Notice of Violation - with Administrative Monetary PenaltyNote 1 4 6 12 16 28
Notice of Violation – with Warning Note 2 0 2 0 N/A N/A
Total number of violations found Note 1Note 3 813 23 134 49 63
Cautionary Notice Note 4 22 49 7 N/A N/A
Formal warnings – discontinued Note 5 N/A N/A 9 63 56
Total amount of Administrative Monetary Penalties Note 1Note 3 $220,725$54,500 $504,500$180,000 $550,750 ## List of enforcement actions This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions. Displaying 41 - 50 of 394 actions. Carrier Contravention Date of Issuance Penalty British Airways Plc (A) On or about October 18 2018, British Airways Plc. violated: • subsection 135.8(2) of the ATR by not setting out all third party charges under the heading “Taxes, Fees and Charges” on the booking system found on the web site britishairways.com/en-ca. • section 135.91 of the ATR by setting out an Air Transportation Charge as if it were a third party charge on the booking system found on the web site britishairways.com/en-ca. 2019-03-05 Monetary penalty$5,000
British Airways Plc

Results of a compliance verification conducted by a designated enforcement officer of the Canadian Transportation Agency indicate that British Airways Plc is in contravention of subsection 135.8(3) of the Air Transportation Regulations. This compliance verification relates to information found on the web site britishairways.com/en-ca.

2019-03-04 Formal warning
Frontier Airlines, Inc.

Results of a compliance verification conducted by a designated enforcement officer of the Canadian Transportation Agency indicate that Frontier Airlines, Inc. is in contravention of paragraphs 135.8(1)(a) and 135.8(1)(e), section 135.91 and subsections 135.8(2) and 135.8(3) of the Air Transportation Regulations. This compliance verification relates to information found on the website flyfrontier.com.

2019-02-22 Formal warning

Results of an investigation conducted by a designated enforcement officer, Ontario Region of the Canadian Transportation Agency (Agency) indicate that Air Canada has violated subsection  67(3) of the Canada Transportation Act in that it failed to provide a passenger with a meal voucher to be used in the terminal or with the on board café, at the time that Air Canada had incurred a flight delay of greater than four hours, re: flight AC103 on February 4, 2018. According to Air Canada's domestic tariff CTA(A) No. 3, Rule 80(C)(5), Air Canada should have distributed food vouchers to passengers after a four-hour delay.

2019-01-31 Formal warning
JA Douglas McCurdy Sydney Airport

Results of recent periodic facility inspection conducted on December 10, 2018, by a designated enforcement officer of the Canadian Transportation Agency indicate that the JA Douglas McCurdy Sydney Airport is in contravention of sections 8 and 9 of the Personnel Training for the Assistance of Persons with Disabilities Regulations.

2019-01-16 Formal warning
Air Liaison inc

A) On or about June 26, 2018, Air Liaison Inc. contravened paragraph 67(1)(a) of the CTA by failing to display in a prominent place located at Lourdes-de-Blanc-Sablon airport (CYBX) a sign indicating that the tariffs for the domestic service offered by the licensee, including the terms and conditions of carriage, are available for public inspection.

2018-11-30 Monetary penalty
\$2,500
Alitalia – Società Aerea Italiana S.p.A.

Results of a compliance verification conducted by a designated enforcement officer of the Canadian Transportation Agency indicate that China Eastern Airlines Corporation Limited is in contravention of section 135.91 and subsections 135.8(2) and 135.8(3) of the Air Transportation Regulations . This compliance verification relates to information found oResults of a compliance verification conducted by a designated enforcement officer of the Canadian Transportation Agency indicate that Alitalia – Società Aerea Italiana S.p.A. (Alitalia) is in contravention of paragraph 135.8(1)(d) and subsections 135.8(2) and 135.8(3) of the Air Transportation Regulations. This compliance verification relates to the online booking system on the web site Alitalia.com/en_ca.n the web site ca.ceair.com.

2018-11-27 Formal warning
Polskie Linie Lotnicze LOT SA

Results of a compliance verification conducted by a designated enforcement officer of the Canadian Transportation Agency indicate that Polskie Linie Lotnicze LOT SA

(LOT Polish Airlines SA) is in contravention of paragraphs 135.8(1)(b) and 135.8(1)(d) of the Air Transportation Regulations. This compliance verification relates to information found on the website lot.com/ca/en.

2018-11-13 Formal warning
Victoria International Airport (YYJ)

Results of a recent periodic carrier inspection conducted on October 3, 2018, by a designated enforcement officer of the Canadian Transportation Agency indicate that Victoria International Airport (YYJ) is in contravention of sections 8 and 9 of the Personnel Training for the Assistance of Persons with Disabilities Regulations.

2018-11-08 Formal warning
Coopérative de transport maritime et aérien, carrying on business as Groupe CTMA

Results of an inspection conducted by a designated enforcement officer of the Canadian Transportation Agency indicate that the Coopérative de transport maritime et aérien, carrying on business as Groupe CTMA, is in contravention of sections 8 and 9 of the Personnel Training for the Assistance of Persons with Disabilities Regulations.

2018-11-06 Formal warning